Work on your order will commence once your payment has been approved and your delivery/billing address has been verified.

Every item you order will be delivered to you in the time frame indicated under 'Delivery' in the description text for each item comprising your order.

However because every item on our website is handcrafted with extreme care using traditional techniques, delivery times may as a result occasionally be exceeded.

In the unlikely event that this occurs, you will be notified immediately and given a revised delivery time.

Please note your order will require a signature on receipt

We offer free standard delivery to any destination Worldwide. The only restriction we place on this commitment is that our nominated courier, 'Parcelforce Worldwide' is able to deliver to your chosen destination.

In the unlikely event that your destination is not covered and another courier has to be used, we will inform you immediately of any additional costs involved.

If however your destination cannot be delivered to at all, then any monies paid will be fully refunded to you.

Every item you order will be sent to you in secure packaging. However, despite our best endeavors your order may not reach you in the same condition that it left us.

This may be due to delivery procedures which may bring about wear and tear to the packaging. Under rare conditions your order may even be opened by customs authorities during transit for verification purposes.

In the unlikely event that this happens, then regrettably Bollywood Boutique will not be responsible for the condition in which your order is delivered to you and any resulting delays in delivery.

Many countries do not charge duty on garments for personal use. Other countries charge a very nominal duty. We will be more than happy to help you minimise payment of duty wherever possible. However these levies, if any, are the sole responsibility of you the customer and not included in the stated price for each item.

We are pleased to accept any of the following methods of payment via our payment processor powered by MultiCards.

Bollywood Boutique is a UK company. As a result all prices on the website are in GB Pounds. If you are purchasing from outside the UK, your card issuer will convert the charge into your local currency.

At Bollywood Boutique we are not just passionate about creating the very best in Asian inspired couture. We also extend the same level of dedication to your online security. Please read below for details of how we protect the information you provide us.

Protecting the safety of your credit/debit card information is important to us.

We do not hold any of your credit/debit card information. This information is securely collected by our online authorised payment processor, MultiCards. With the industry's most-advanced encryption, fraud prevention and protection policies, Multicards is dedicated to keeping your payment details safe and secure.

Multicards automatically encrypts your confidential payment information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it is a highly sophisticated method of scrambling data as it travels from your computer to Multicards' servers.

Once your information reaches Multicards, it resides on a server that is heavily guarded both physically and electronically. Multicards' servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

In an effort to make your shopping experience as secure as possible, we also require that you enter your credit/debit card's 3 to 4 digit security code (CVV). Since the code can only be found on the card itself, you are further protected from credit/debit card fraud.

To make sure you are accessing Multicards' secure servers before you submit personal financial information, look at the left-hand corner of your browser (address bar). If you see an unbroken key or a closed lock (depending upon your browser), then SSL protection is active. To double-check for security, look at the URL or address bar of your browser. If you have accessed Multicards' secure servers, then the first characters of the address in that line should change from "http" to "https." The '"s" indicates that you are in Multicards' secure area employing SSL protection. Information passed between your computer and Multicards cannot be read in the event that someone else intercepts it. This technology includes the following features:

Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure.

Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server.

Data Integrity - this checks the data being transferred to ensure that it has not been altered in anyway.

In addition, the Multicards payment screen will also have the following entry indicating that you are entering a secure area; " Secure Payment Page ." For security reasons, we strongly recommend that you do not send your credit/debit card details by standard email.

For your added reassurance, Bollywood Boutique also guarantees to comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998. This guarantee will ensure that not only is your personal information kept secure but is also processed fairly and lawfully.

We are convinced that you will be more than delighted with every purchase you make from Bollywood Boutique; in fact you will be ecstatic!

Why are we so confident? Well we employ exacting quality control procedures to every aspect of your order. We do not leave anything to chance!

In return for this unparalleled level of service we ask you (our customers) to respect our 'no return no exchange' policy.

We are unfortunately unable at present to offer refunds or exchanges on items ordered from our website because each item ordered is custom made, made to order, personalised to your exact specification and therefore impossible to sell to other customers.

Here at Bollywood Boutique we understand the importance of keeping you informed about progress with your order. After all it adds to the excitement of waiting for your chosen piece of couture!

We will send you regular updates regarding the status of your order, including notification of when your item(s) has been dispatched. All updates will be sent to the email address you supplied when ordering.

If you have any queries relating to your order please feel free to contact us via our online form or alternatively send us an email at sales@bollywoodboutique.com.

Regrettably Bollywood Boutique is unable to offer an order cancellation service at present. This is because:

work on your order commences as soon as your payment has been approved and your delivery/billing address has been verified. This is to ensure that we meet our exacting delivery times;

the product(s) comprising your order are custom made/made to order, personalised to your exact specification and therefore impossible to sell to another customer once work has begun.

Bollywood Boutique is committed to maintaining your privacy and we have provided the following statement to explain to you how we go about doing this.

We respect your concerns about privacy. We therefore encourage you to refer to this policy on an ongoing basis to stay abreast of our most current privacy policy practices.

The following policies are intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner. As we continue to develop our website and take advantage of technologies to improve the services we provide, our policies will continue to evolve.

The data you provide us will only be used for the purposes as detailed below. We will only forward your details to third parties with your express consent unless it is deemed that this information may not comply with the law or may be of a threatening nature to our employees, members of the public, or third party employees.

You should be aware that this website is being monitored and may capture information about your visit that will help us improve the quality of our service to you.

We confirm that any personal information which you provide to us (or which is available on public registers), and any user information from which we can identify you, is held in accordance with our commitments under the Data Protection Acts of 1984 and 1998 and any revisions to these Acts. We agree to use your information only for the following purposes:

(i)

for processing your orders;

(ii)

for statistical or survey purposes to improve this website and our services to you;

(iii)

to serve website content and advertisements to you;

(iv)

to administer this website;

(v)

if you consent, to notify you of products or special offers that may be of interest to you via our online newsletter, 'BB NEWS'.

Bollywood Boutique is committed to privacy for everyone who accesses our website. Under the Data Protection Acts of 1984 and 1998 and any revisions to these Acts, we must comply with certain regulations which are designed to ensure that any data you provide to us is processed with due care and attention.

We take your security very seriously at Bollywood Boutique. Your data will be held on a secure server and security precautions have been put in place in order to prevent alteration, loss or misuse of the data that is under our control.

We will comply with the standards, procedures and requirements laid down in the UK Data Protection Acts 1984 and 1998 and any future legislation This is to ensure that your personal information is kept secure and processed fairly and lawfully.

Bollywood Boutique will only disclose your personal information to third parties who will help process your order. Please be assured that Bollywood Boutique requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK data protection and consumer legislation from time to time in place.

However you should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information we are entitled to do so.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Bollywood Boutique will collect personal data about you to enable us to fulfill your order. This data will consist of your name, address (billing as well as delivery address), telephone number, email address (primarily to notify you of products or special offers that may be of interest to you), recipient and payment details (although the latter will be restricted to the credit/debit card type you will be using, e.g. Mastercard, Visa; and not your personal card information, which will be securely collected by our online payment processor Multicards).

In addition we will also collect information about the products you have selected for your order (including your measurements, colour choice and quantity required), as well as any additional information you decide to send us (through the various 'comment' boxes on the website or by email) relating to your order.

To help us to personalise and continually improve your shopping experience on our website we may also collect information about how you used our website and related matters.

For instance we would like to know the URL you came from, your IP address, the domain you used to access our website; .co.uk? or .com?, your browser type, the country where your computer was located, the pages of our website that you viewed during your last visit as well as the advertisements you clicked on.

However please be assured that none of this data is of a personal nature and will only be used to help us improve the quality of our service to you; in particular this information will help us to further develop our website and associated platforms, as well as help us to prevent and/or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

No. Bollywood Boutique will only pass on your personal details to third parties who are required to process your order.

Data is information that is any personal information which you provide to us and which is recorded and used by us and by which you can be identified.

These are the Acts of Parliament which set out the governing principles relating to the use of data in order to ensure that the rights of the person who is the subject of the data are protected under the law.

Cookies are tiny text files which our website places on your computer's hard drive in order to store information about your shopping session and to identify your computer. Cookies cannot harm your computer and do not contain any personal or private information.

We use cookies to keep track of your current shopping session in order to personalise your experience so that you may retrieve your shopping cart at any time; this in turn will help us further improve and develop our website and the services we offer you.

Bollywood Boutique will hold your data until such time as you request it to be removed from our website. Please complete the online form or send an email to info@bollywoodboutique.com requesting removal. Please note that this process is carried out in accordance with the Data Protection Acts of 1984 and 1998 and any revisions to these Acts.

Should our privacy policy change in the future, for example to comply with new legislation, we will update our privacy policy statement on our website accordingly. Please check back frequently on our website to see any updates or changes to our privacy policy.

If you have any further questions regarding our privacy policy then please feel free to contact us via our online form or send an email to info@bollywoodboutique.com.

If you no longer wish to receive fashion updates, promotions and amazing offers from Bollywood Boutique via BB NEWS then please the email address you initially subscribed with below and then press 'unsubscribe.'

Please note it may take up to four weeks to remove you from our records. We apologise for any inconvenience this may cause.

Bollywood Boutique makes and will continue to make every effort to ensure that the products featured on our website are displayed as accurately as possible.

However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, will greatly affect the colours you actually see on your screen.

Bollywood Boutique therefore cannot be held responsible for the limitations of technology and cannot guarantee that your monitor's display of any colour, texture, fabric or any other detail of actual merchandise will be accurate. If you require further clarification regarding any of the colours displayed on our website then please contact us (either via our online form or by sending us an email at sales@bollywoodboutique.com) prior to ordering.  

Every piece comprising your order is made using traditional time-consuming hand-executed techniques. Variations in weave, block print and/or embroidery are characteristics of using such techniques and as a result are beyond our control.

As a consequence Bollywood Boutique regrettably cannot accept liability for items ordered which may vary slightly in design from those displayed on this website.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below and by any other rules posted on this website.

If you do not agree to be bound by these terms and conditions you may not use or access this website.

This website is owned and operated by Bollywood Boutique Limited. Registered in England at Companies House, company registration number 5423379. Registered Office: Saxholm House, 34 Saxholm Dale, Bassett, Southampton, SO16 7HA, United Kingdom.

All business-to-consumer and e-commerce activities of Bollywood Boutique Limited are conducted via this website. Any contract you enter into through the website will be with Bollywood Boutique Limited. Responsibility for liability, however arising, in relation to this website rests solely and exclusively with Bollywood Boutique Limited.

Access is provided to this website in accordance with the terms and conditions set out here below and by any other rules posted on this website.

Any use of this website including orders placed by you will be subject to these terms and conditions and rules. From time to time we may modify the terms and conditions below and any other rules posted on this website. Your continued use of this website following such modifications shall signify your agreement to be bound by the modified terms and conditions and rules.

Before you place an order, if you have any questions relating to these terms and conditions then please contact us via our online form or send an email to info@bollywoodboutique.com.

'Bollywood Boutique/We/Us/Our' means Bollywood Boutique Limited.

'Cookies' means the small text files which our website places on your computer's hard drive to store information about your shopping session and to identify your computer.

'Conditions' means the terms and conditions herein described and any other rules posted on this website.

'Contract Creation/Electronic Contracting Policy' means the policy of Bollywood Boutique Limited designed to regulate the ordering of products from this website.

'Personal Information' means any details provided by you during your visit to the website.

'Product' means a product displayed for sale or displayed for information only on the website.

'Product Description' means that part of the website where certain terms and conditions in respect of the individual product are provided (including but not limited to, the fabric and where relevant the embroidery used, washing instructions and estimated delivery times).

'United Kingdom' means England, Wales, Scotland, Northern Ireland and the Channel Islands.

'Users' means the users of the website collectively.

'Website' means the website located at www.bollywoodboutique.com or any of the other URLs used to host this website.

'You' means you, a user of this website.

You are provided with access to the website in accordance with these conditions and any orders placed by you must be placed strictly in accordance with these conditions.

You warrant that the personal information which you are required to provide when you place an order with us is true, accurate, current and complete in all respects.

You will notify us immediately of any changes to your personal information by contacting us via our online form or by sending an email to info@bollywoodboutique.com.

You also agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

However you should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information we are entitled to do so.

You agree to fully indemnify, defend and hold us and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including all legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your personal information.

We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you hereunder.

We reserve the right to:

(i)

modify or withdraw, temporarily or permanently, the website (or any part thereof) with or without notice to you and confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website; and/or

(ii)

change the conditions from time to time. Your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change.

It is your responsibility to check the website regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the website.

To provide increased value to our customers, we may provide from time to time, links to other websites or resources, (which are not under the control of Bollywood Boutique Limited), for you to access at your sole discretion.

We have not reviewed any of the linked websites or resources. You acknowledge and agree that, as you have chosen to enter the linked websites we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

(i)

the privacy practices of such websites;

(ii)

the content or accuracy of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources;

(iii)

the use to which others make of these websites or resources; or

(iv)

any damage, loss or offence caused or alleged to have been caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

We respect your concerns about privacy. We, therefore, encourage you to refer to our website privacy policy on an ongoing basis to stay abreast of our most current privacy policy practices.

Our policy is intended to protect your privacy and ensure that your personal information is handled in a safe and responsible manner.

As we continue to develop our website and take advantage of technologies to improve the services we provide, our policies will continue to evolve. We fully abide by our privacy policy as outlined on our website for all customers.

Please check the website frequently to see any changes or updates to our privacy policy.

All orders are subject to acceptance in accordance with our contract creation and electronic contracting policy.

All goods displayed and sold on the website are subject to availability. In the event that we are unable to supply the goods you have ordered, we will inform you of this as soon as possible. A full refund will be given or (if you request) an alternative item will be provided where you have already paid for the goods

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Our display of products on our website is an invitation to treat and not an offer to sell these goods to you. An offer is made by you when you place the order for your products. We will not be bound however unless and until we accept your offer. Any contract made will be concluded in English.

The technical steps required to create a contract between you and us are as follows:

(i)

you place an order for your products on the website by completing the checkout process on the website and thereby confirming the products you wish to order;

(ii)

you will be guided through the process of placing an order by a series of simple instructions on the website;

(iii)

payment will be taken immediately once your payment has been approved and your delivery/billing address has been verified;

(iv)

our nominated payment processor, Multicards, will send you an order acknowledgement email detailing the products you have ordered and price paid. This is not however an order confirmation or order acceptance from Bollywood Boutique Limited;

(v)

once we have dispatched your order we will send you a despatch confirmation email;

(vi)

order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we have notified you that we do not accept your order.

(i)

the product you ordered being unavailable from stock;

(ii)

our inability to obtain authorisation for your payment;

(iii)

the identification of a pricing or product description error;

(iv)

you not meeting the eligibility to order criteria as set out in the terms and conditions below.

The details of your specific contract will not be filed by Bollywood Boutique Limited for you to subsequently access. If however, you do require any information regarding orders you have placed with Bollywood Boutique Limited then please write to us at the address below. Alternatively please contact us by completing our online form or email us at info@bollywoodboutique.com.

Bollywood Boutique Ltd

Saxholm House

34 Saxholm Dale

Southampton

SO16 7HA

UK

To be eligible to purchase products from this website and lawfully enter into and form contracts on the website, under English law you must: